Privacy Policy

Last Updated: February 9, 2026

Hunter Networks ("we," "us," or "our") is committed to protecting the privacy of our clients and users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our IT management, phone systems, and communication services platform (the "Service").

1. Information We Collect
a. Information You Provide
  • Account Information: Name, email address, phone number, business name, and login credentials when you register for an account.
  • Communication Data: SMS messages, call logs, fax records, voicemail recordings, and chat messages sent and received through our platform.
  • Contact Information: Contact details you import or create within the platform, including names, phone numbers, email addresses, and associated notes.
  • Payment Information: Billing details processed through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.
  • Business Data: Business configurations, location details, appointment information, and operational data you enter into the platform.
b. Information Collected Automatically
  • Usage Data: Pages visited, features used, timestamps, and interaction patterns within the Service.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Call and Message Metadata: Call duration, call direction (inbound/outbound), timestamps, and delivery status of messages.
2. How We Use Your Information
  • Provide, operate, and maintain our IT management and communication services.
  • Process and manage SMS, voice calls, faxes, and web chat communications.
  • Send appointment reminders, payment requests, and other service-related notifications on your behalf.
  • Process payments and manage billing through Stripe Connect.
  • Provide real-time notifications and alerts for incoming communications.
  • Improve, personalize, and expand our Service.
  • Respond to support requests and communicate with you about your account.
  • Comply with legal obligations and enforce our terms.
3. How We Share Your Information

We may share your information with the following parties:

  • Service Providers: Third-party vendors who assist in operating our Service, including Bandwidth (SMS/Voice), Stripe (payments), Supabase (data storage), Firebase (push notifications), and SMTP2Go (email delivery).
  • Within Your Organization: Other authorized users within your business account may access shared communication data, contacts, and business information.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your data, including encryption in transit (TLS/SSL), secure authentication with JWT tokens, role-based access controls, and row-level security policies on our database. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Call recordings, message logs, and communication data are retained in accordance with applicable telecommunications regulations and your account settings. You may request deletion of your data by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict processing of your data.
  • Request a portable copy of your data.
  • Withdraw consent where processing is based on consent.
  • Opt out of non-essential communications.

To exercise any of these rights, please contact us at the information provided below.

7. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics data is collected to improve service quality and user experience.

8. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: